Frequently Asked Questions

SHIPPING AND DELIVERY

Payment Of Goods

All orders must be accepted as paid via PayPal and/or your credit card company prior to us starting to process your orders.

Your Paypal receipt will show the merchant as Packed House Publications, LLC.

Taxes

Our operations are located in Texas and California; therefore, we are required to charge all customers with shipping addresses in Texas and California the current sales tax rate. This tax will be automatically added to your bill, and you are able to view the total tax prior to confirming your order.

Processing Timelines

The standard turnaround time is 2-7 business days for apparel products and 2-5 business days for non-apparel products such as posters and mugs. The shipping time is then added to the processing time.  97% of our orders are shipped within 5 business days and more than half are shipped within 3 business days or less.

Delivery Options

Orders are shipped USPS have tracking with average arrival times of 3-5 business days in the continental United States. We ship Canadian and International orders USPS standard first class. FedEx International shipping options are available as well.

Do we offer expedited shipping options?

Yes, via USPS and FedEx.  This is an option is available for U.S. and international shipping for an additional price. However, FedEx does not ship to US based PO Boxes, but may ship to some international PO Boxes.  We will not refund a FedEx shipping rate if an address of a U.S. based PO box is provided.

FedEx Processing Expedited

All FedEx orders are automatically bumped to the top of our processing queue to assure the best possible fulfillment timelines.

Custom fees

Shipments outside of the U.S. may incur customs fees depending on the destination country and is not included in the price of the product nor in the shipping cost.  The fee may vary depending on your order value, country limits and other factors and will be an additional cost add to your purchase.

Estimated Shipping Speeds

Locations          USPS  Expedited FedEx
USA 3-5 business days 1-3 business days; overnight, 2 days and Express available
Canada 5-10 business days without tracking 1-5 business days
Worldwide 10-20 business days without tracking 1-5 business days

Shipping

Shipping times do not include the time it takes to process the order. Check out our shipping page for the shipping cost details.  

Package Tracking

Our standard shipping method is USPS first-class mail, which has tracking available for orders within the United States. We will provide you the order tracking numbers at the time your package is shipped, but sometimes it can take up to 48 hours for the tracking information to show up in the USPS tracking system. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.

Shipping Notifications

We notify you of your shipment via email when it ships from our factory.

Deliveries

SnaggyTees.com is not responsible for 3rd party delivery delays or lost packages. SnaggyTees.com will provide a tracking number when available, but it is up to the buyer to track down or contact local postal service to track any lost or delayed packages. We cannot take responsibility for lost packages where the tracking number states that the product was received. A new order will need to be placed.

Products Lost in the Mail

However, if you order tracking shows that your product was lost in the mail, no worries, send us an email and we’ll reprint and send it again.  Just email us at Order@SnaggyTees.com

Wrong Recipient Address

If the recipient’s address is wrong, then you’re responsible.  We will usually receive the return in our office if so, we will contact you, clarify the address and ship to you.  However, in some cases the packages aren’t returned to us,  in those cases we will be happy to place a new order and ship to you, but you will be responsible for any additional cost.

Shipping Cost

Our shipping costs are found on our Shipping Cost page.

T-SHIRT CARE INSTRUCTIONS

Snaggy Tees provides high-quality products that are print on demand using the ‘Direct to Garment’ printing technology. Please use the following tips and your shirt will last a long time with the same bright looking design

Washing: Wash inside out in cold water with similar colors using a gentle cycle

Ironing: If ironing is necessary, iron inside-out on the lowest setting

Drying: Tumble dry low or hang-dry – (Hang dry is the preferred method)

Don’ts: Avoid using bleach and do not dry clean

Wearing: Wear the garment as much as possible; this enhances your natural awesomeness

TERMS OF SERVICE

Overview

Thank you for shopping with Snaggy Tees. We value your business and provide the following terms of service so you fully understand the agreement with our company.

As you read through our services, remember: Our Company Snaggy Tees operate this SnaggyTees.com (Site). When you see the terms, ““Snaggy Tees,” “SnaggyTees.com,” “we,” “us,” and “our”, these refer to SnaggyTees.com and our related or affiliated companies. The terms “you,” “your,” and “yours” refer to YOU as the user or registered user using this Site.

SnaggyTees.com is an e-commerce Site specializing in t-shirts, accessories, and other items, which you are able to purchase. To learn more, please read on for more details.

User Acceptance

Snaggy Tees is appointed all of the Terms of service without any restriction and any rights, and/or licenses may not be transferred to or assigned to the User.

If for any reason a court of a competent jurisdiction deems a provision of the Terms of service invalid, the other Terms of service will not be affected and will remain in full effect. If we fail to assert any privileges or provisions in these Terms of service this does not constitute a waiver of such privileges and provisions. Nothing in the Terms of service shall be regarded to confer any third parties rights or benefits.

We reserve the right to amend any of the Terms of service at any time and any amendment will be posted on the Site. Your use of the Site is the Users approval and acceptance of the revised terms. We recommend the User periodically review the most up to date version of the Terms of service.

Use of Site

We allow you limited, revocable, non-transferable and non-exclusive license to access and use the Site through your Internet browser only for the purpose of shopping for items sold on the site and not for any commercial use or use on behalf of third party. Any breach of this Agreement shall result in immediate revocation of this agreement without notice.

Minors Use Of SnaggyTees.com

You must be at least 18 years old to use our site or visiting the Site under the supervision of a parent or legal guardian. We do not sell products for purchase by children. However, we do sell children’s products that can be purchased by adults. If you are under 18, use the Site in connection with your parent or legal guardian.

If you, the adult have authorized a minor to use the Site, you are fully responsible for the online conduct of the minor; controlling the minor’s access to and use of the Site; and the consequences of any misuse by the minor. You acknowledge that we have no obligation to monitor the content accessible on or through the Site.

Snaggy Tees Accounts

Some access features on SnaggyTees.com may require the User to create a User account. The User is not authorized to use another person’s (User) account without their permission. To create a User account, you must provide accurate, complete information. You solely are responsible for all activity that occurs on your User account and must keep your account password secure. The User is responsible for notifying Snaggy Tees immediately if there is any breach of security or unauthorized use on your account. While SnaggyTees.com will not be liable for User’s losses caused by any unauthorized use of User’s account, the User(s) may be liable for the losses of SnaggyTees.com or others due to such unauthorized use.

Inaccuracy

Occasionally, there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

Copyright Notice

All Content you see and/or hear on the Site including all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Snaggy Tees and its affiliates. The entire Content of this Site is copyrighted as a collective work under U.S. copyright laws, and Snaggy Tees owns a copyright in the selection, coordination, arrangement and enhancement of the Content. We welcome your comments regarding this Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to SnaggyTees.com shall be and remain the exclusive property of SnaggyTees.com. Your submission of any Comments will establish an assignment to SnaggyTees.com. Please refer to our Privacy Policy for further details.

Limitation of Liability

You agree that Snaggy Tees and its officers, directors, employees or affiliates under any circumstances are not liable for direct, indirect, incidental, special, punitive, exemplary, or consequential damages that may occur from the use of our Site or Service. We are not liable for damages resulting from connections such as errors, mistakes, attacks, interruptions, deletions, delays, defects, computer viruses or online services, personal injury and property damages, which includes, but not limited to loss of revenue, anticipated profits, business savings goodwill and data resulting from your access and use of the Site; And unauthorized third-party theft and access to, destruction of, alteration of or use of your information and property, or loss of damage of any kind as a result of your use of the content posted, emailed, transmitted or otherwise made available via the Site, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. For those states that don’t allow such exclusion or limitation of liability for damages, our liability is limited to the fullest possible extent as permitted by law. Our liability, in any event, shall not exceed the total purchase price of the products you have purchased from Snaggy Tees.

Furthermore, the user acknowledges that we are not liable for user submission of defamatory, offensive and/or illegal conducts of any third party and that the risk and harm and/or damage from the foregoing rest entirely with the user.

Third Party Resources

Snaggy Tees and our affiliates are not liable for unauthorized third party access to or alteration of your network, data files, programs, systems, and applications, etc., resulting in loss, theft or destruction or information obtained by accident, through fraudulent methods or any other resources. You acknowledge sole responsibility and assume all risk resulting from your use of this Site.

Indemnification

You agree to indemnify, protect and hold harmless Snaggy Tees, its partners, affiliates, any organization employed to produce and distribute content against any and all damages, claims, liability, costs, and expenses, to include, but not limited to any third party claims and actions including without limitation to reasonable attorneys fees, arising out of violation of any of the provisions of these Terms of service by you or anyone accessing the Site under your account.

Governing Law

Our Terms of service are governed and interpreted in accordance with the laws of the State of Texas. Any arbitration, court proceeding or dispute resulting from this Agreement, the exclusive venue for any such proceeding shall be in Dallas County, Texas. Parties agree to attempt to resolve any dispute or claim relating to this Agreement by mediation. Parties also agree that their respective good faith participation in mediation is precedent to pursuing any other legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures.

Recovery Of Litigation Expenses

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

Questions

Do you have any Questions about these Terms of service? Contact us via our Contact Us page or Email us at support@snaggytees.com.

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Return & Exchange Policy

We have a great deal of pride in every product we sell, and we strive to fully satisfy every customer. If you receive a product that is defective, we will accept returns.

We will accept returns up until 14 days of the product purchase date and it must not have been washed or worn.

Returns

Snaggy Tees has made every effort to provide you a quality product. We will review request for returns on products that are faulty such as a hole in the product or a printing error that has resulted in poor quality or an incorrect image. Please send us an email via our Contact Us page, stating the problem with the product, provide any photos that can help with our assessment and we will contact you to provide you with further directions on your return. We will fully refund your purchase price or exchange the product if it was our error.

Exchanges

We will not accept exchanges on non-defective products. We have worked to make sure you have a satisfying shopping experience and all of the relevant information about the product. Please be sure to review the sizing charts and product description prior to your purchase.

Deliveries

Snaggy Tees is not responsible for incorrectly provided addresses that result in lost or misdirected packages. Please double check the shipping address prior to completing your order. Unfortunately, if packages are returned to us for any reason and need to be reshipped, there is a $5 reshipment fee along with the cost of the shipment.

Order Cancellation

Once the orders are processed they cannot be edited or canceled. Our orders are printed daily as our customers place orders; we do not inventory printed merchandise.

How To Return Products

For a faulty product, please email our customer support via our Contact Us page.

  1. Include in the email:
    1. Your Name
    2. Copy of the Receipt and Receipt Number
    3. Description of the problem with the product
    4. Picture(s) that show the problem
  2. We will review the issue, make a determination and contact you.

Return Limitations

We only accept returns on faulty products within 14 days of the product order date. All products including the faulty products must be unwashed and not have been worn. Snaggy Tees reserves the complete right to determine if a product is faulty.

Customer Service

Our goal is to provide our customers with complete satisfaction on every product.

RETURN AND EXCHANGE POLICY

Return & Exchange Policy

We have a great deal of pride in every product we sell, and we strive to fully satisfy every customer. If you receive a product that is defective, we will accept returns.

We will accept returns up until 14 days of the product purchase date and it must not have been washed or worn.

Returns

Snaggy Tees has made every effort to provide you a quality product. We will review request for returns on products that are faulty such as a hole in the product or a printing error that has resulted in poor quality or an incorrect image. Please send us an email via our Contact Us page, stating the problem with the product, provide any photos that can help with our assessment and we will contact you to provide you with further directions on your return. We will fully refund your purchase price or exchange the product if it was our error.

Exchanges

We will not accept exchanges on non-defective products. We have worked to make sure you have a satisfying shopping experience and all of the relevant information about the product. Please be sure to review the sizing charts and product description prior to your purchase.

Deliveries

Snaggy Tees is not responsible for incorrectly provided addresses that result in lost or misdirected packages. Please double check the shipping address prior to completing your order. Unfortunately, if packages are returned to us for any reason and need to be reshipped, there is a $5 reshipment fee along with the cost of the shipment.

Order Cancellation

Once the orders are processed they cannot be edited or canceled. Our orders are printed daily as our customers place orders; we do not inventory printed merchandise.

How To Return Products

For a faulty product, please email our customer support via our Contact Us page.

  1. Include in the email:
    1. Your Name
    2. Copy of the Receipt and Receipt Number
    3. Description of the problem with the product
    4. Picture(s) that show the problem
  2. We will review the issue, make a determination and contact you.

Return Limitations

We only accept returns on faulty products within 14 days of the product order date. All products including the faulty products must be unwashed and not have been worn. Snaggy Tees reserves the complete right to determine if a product is faulty.

Customer Service

Our goal is to provide our customers with complete satisfaction on every product.

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PRIVACY POLICY

Privacy Overview

Thank you for shopping with Snaggy Tees (“Site”). We value your business and are committed to protecting your privacy. The following Privacy Policy clearly describes what personal information we will collect while you use this site, how we collect and will use the information.

Our Company Snaggy Tees operates this SnaggyTees.com (Site). When you see the terms, ““Snaggy Tees,” “SnaggyTees.com,” “we,” “us,” and “our”, these refer to SnaggyTees.com and our related or affiliated companies. The terms “you,” “your,” and “yours” refer to YOU as the user or registered user using this Site.

SnaggyTees.com is an e-commerce Site specializing in t-shirts, accessories, and other items, which you are able to purchase. This Privacy Policy applies to all parts of the Site for all visitors, customers, and any other users and by using the Site, you agree to the terms of this Privacy Policy and accept without modification, and acknowledge reading it.

We reserve the right to modify this Privacy Policy at any time. Your continued use of this site after we post such changes on the site will constitute your acceptance of those changes. To learn more, please read on for more details.

Information Collected And How We Use It

Our company collects your name, e-mail address, mailing address, phone number, credit card number and expiration date, we use this information to process, fulfill and notify you regarding your order status.

When visiting our Site, you are able to voluntarily sign up to receive information on our special offers, coupons for products and important changes regarding the Site. We will use the information you voluntarily provide to send you the requested information.

Occasionally, we may have contests and offer other promotional features; to distribute the promotional features, manage these contests and notify winners, we may ask for your name, address, e-mail address and personal preferences. We also monitor our customer traffic patterns and site preferences and usage to help better develop and improve our site that can include but not limited to the design, layout and products we offer on the site.

You are able to opt-out from receiving Snaggy Tees emails and contests by sending an email to our Customer Service via our Contact Us page and providing the name and email that you wish to stop receiving emails to.

Protection of Customer Information

We incorporate physical, electronic and administrative procedural security to safeguard the confidentially of your personal information; this includes Secure Sockets Layering (SSL) for all financial transactions through the Site. We use SSL to encrypt your personal credit information, including your credit card number before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

While we will continue to use industry standard procedures to safeguard the privacy of your information transmissions on the Internet, we cannot guarantee complete security, since 100% complete security does not exist anywhere online or offline. Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.

Disclosure Of Information to Outside Parties

We do not sell, trade or rent your personal information to others. The Site depends, in part, on functionality provided by third party vendors. Some of your information may pass through the systems of these vendors we use to perform specific functions on our behalf in order to deliver you a quality shopping experience to you. We believe their security procedures are adequate. We will not sell, trade or rent your personally identifiable information to other companies as part of the regular course of business.

Contact

If you have questions about our privacy policy, please email us via our Contact Us page or email support@snaggytees.com

SHIPPING COST

Some of our products might be shipped separately.  Each item that we ship may have different delivery times due to the products being packaged and shipped separately.

Example – Any posters that we ship are sent in super-durable tubes, but a canvas item can’t be shipped in a tube.

Shipping prices are cumulative and each product may require a different price to ship.

Custom Fees

Remember some shipments outside of the USA may incur customs fees, depending on the country of destination.  Fees may vary depending on the value of the order, the country limits and other factors.  Payment of these fees is the customer’s responsibility.

United States Shipping

Standard shipping on all US orders are via USPS Parcel Select with a tracking number when it ships.

Apparel:

T-Shirts: $5.50 for the first t-shirt; each additional shirt is $0.75

Sweatshirts: $8.00 for the first sweatshirt; each additional sweatshirt is $2.00

Example: To ship two t-shirts in one order it will cost $6.25

Posters:

Posters (all sizes up to 18″ x 24″): $7.95; No charge for additional posters.

Posters ( 24″ x 36″): $9.95; No charge for additional posters

Posters (44″ x 44″): $17.95; No charge for additional posters

 

Framed Posters:

Framed Posters (12″ x 16″): $10.95; additional items are $4.95 per item

Framed Poster (18″ x 18″): $15.95; additional items are $4.95 per item

Framed Posters (18″ x 24″): $15.95; additional items are $4.95 per item

Framed Posters (24″ x 36″): $29.95; additional items are $14.95 per item

Canvas:

Canvas (all sizes up to 18″ x 24″): $13.95; additional items are $4.95 per item

Canvas (24″ x 36″): $29.95; additional items are $14.95 per item

Mugs:

Mugs: $6.95; additional items are $5.00 per item

Pillows:

Pillows: $10.00; additional items are $5.00 per item

Totes:

Totes: $5.50; additional items are $0.75 per item

Shipping Times: Our orders are shipped from Los Angeles, CA.  The time is usually 3-5 business days via USPS.  USPS express shipping rates are avaliable and are an additional cost and are calculated during checkout.  FedEx overnight, 2Day and Express are available.  The rates for FedEx are additional and are calculated in real time when your order is placed based in the cart content.

Canadian Shipping

All Canadian orders are shipped USPS First Class. Tracking is only available when the package is shipped in the United States. Snaggy Tees is not responsible for delays due to customs, which may be a few days to a few weeks.

Apparel:

T-Shirts: $8.00 for the first t-shirt; each additional shirt is $1.00

Sweatshirts: $10.00 for the first sweatshirt; each additional is $2.00

Example: To ship two t-shirts in one order it will cost $9.00

Posters:

Posters (sizes up to 18″ x 24″): $11.95; No charge for additional posters.

Posters ( 24″ x 36″): $14.95; No charge for additional posters

Posters (44″ x 44″): $17.95; No charge for additional posters

Framed Posters (12″ x 16″): $35.95; additional items are $20.00 per item

Framed Posters (18″ x 24″): $35.95; additional items are $20.00 per item

Framed Posters (24″ x 36″): $57.95; additional items are $40.00 per item

Canvas:

Canvas: $35.95 for each item

Mugs:

Mugs: $10.95; additional items are $7.00 per item

Pillows:

Pillows: $12.00; additional items are $12.00 per item

Totes:

Totes: $8.00; additional items are $1.00 per item

Shipping Times: Our orders are shipped from Los Angeles, CA.  The time is usually 1- 5 business days via FedEx and 5- 10 business days without tracking

International Shipping

We will ship USPS First Class to just about anywhere. Tracking is only available when the package is in the United States. Snaggy Tees is not responsible for lost packages or delays due to customs, which may be a few days to a few weeks due to the complexities of shipping to other countries.

Apparel:

T-Shirts: $10.00 for the first t-shirt; each additional shirt is $1.00

Sweatshirts: $11.00 for the first sweatshirt; each additional is $2.00

Example: To ship two t-shirts in one order it will cost $11.00

Posters:

Posters (sizes up to 18″ x 24″): $14.95; No charge for additional posters.

Posters ( 24″ x 36″): $17.95; No charge for additional posters

Posters (44″ x 44″): $21.95; No charge for additional posters

Framed Posters (12″ x 16″): $54.95; additional items are $30.00 per item

Framed Posters (18″ x 24″): $54.95; additional items are $30.00 per item

Framed Posters (24″ x 36″): $79.95; additional items are $60.00 per item

Canvas:

Canvas: $49.95 for each item

Mugs:

Mugs: $16.95; additional items are $8.00 per item

Pillows:

Pillows: $17.00; additional items are $17.00 per item

Totes:

Totes: $10.00; additional items are $1.00 per item

Shipping Times: Our orders are shipped from Los Angeles, CA.  The time is usually 10-20 business days via FedEx without tracking. 1-5 business days via FedEx.

Please Note: Shipping rates can change without prior notice based on the changes in carrier rates.  The actual cost for shipping that is in your shopping cart will apply.  Snaggy Tees will make every effort possible to update this shipping cost on this page as changes take place.  However, any additional costs are not the responsibility of Snaggy Tees, shipping is based on our carrier’s shipping rates.

All rates for FedEx and USPS Express shipping are additional and are calculated in real time when your order is placed based on the cart content.